RoleMatch has zero tolerance for child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). These are our published standards.
Adults only
- RoleMatch is only for people aged 18 or older, and minors must not use it. Every account confirms this at sign-up. As an extra safeguard, adult intensity levels and sensitive photos also require the in-app 18+ declaration (and, where required, age verification), and adult content is kept out automatically of any chat where someone has not made it.
- Accounts found to belong to minors are closed and their data deleted.
What is prohibited
- Any content that sexualises minors, including fictional characters presented as minors, in text, images or audio.
- Grooming, soliciting minors, or any attempt to contact minors.
- Sharing, requesting or linking to child sexual abuse material.
How we prevent and detect it
- Automated moderation of every message and every uploaded image, with content involving minors in sexual contexts blocked and escalated.
- In-app reporting on every message ("Report" → "Involves a minor"), reviewed with priority.
- Blocking, so a player is never matched with someone they blocked.
- Trained moderators with a documented escalation procedure and audit log.
How we respond
- Offending content is removed and the account is permanently banned.
- We preserve the relevant evidence and report apparent CSAM to the competent authorities, including the Italian Postal Police (Polizia Postale e delle Comunicazioni, commissariatodips.it), and, where applicable, to the NCMEC CyberTipline.
- We cooperate with law enforcement requests.
Report a concern
Use the in-app report, or contact our child safety point of contact at [email protected]. You do not need to give your name. If a child is in immediate danger, call your local emergency number (112 in the EU).